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  • Where can I find information about your products?
    You can find information, descriptions, and a list of ingredients of all our products on our website. Shop on our site, click a product you really like, and it will take you to a product page. Once there, you will see all of the product information.
  • Do you offer discounts?
    Yes, Esme Beauty offers discounts and promotions quite often but they do not last forever. To stay informed, become a VIP by signing up with your email and/or phone number at the bottom of every page on our website.
  • Do you offer free products?
    Occasionally, Esme Beauty will include free products and/or samples with every order that meets the requirements specified. This may range from orders placed during a specific time frame to orders that meet a certain price point. Either way, every promotion is different and is specified when the deal is active. Please be aware that free products and samples are given till stock runs out. Esme Beauty will also be offering a program soon that will allow you to receive products free of charge, in exchange for promoting our brand and products on social media and directing sales to us! Stay tuned to unlock these ever-increasing benefits.
  • Are your products vegan?
    Yes, our products are vegan!
  • Are your products cruelty free?
    Yes, all of our products are cruelty free!
  • Are your products paraben free/gluten free/clean/et cetera?
    Making good products available to the public is Esme Beauty's mission! All our products are hypoallergenic and we strive to make that ingredients list as short as possible! Our products are clean; meaning we actively choose natural ingredients over synthetic ones when possible! Although our products are paraben free and gluten free, we cannot speak for all future products. If you have any specific allergies, we suggest reading our ingredients list that can be found on any product page.
  • Are your products safe for all skin types?
    Yes, all of our products are safe for all skin types. If you have any specific allergies or concerns, please check our ingredients list on our website located on any product page.
  • How long can I use a product after opening?
    On every makeup product you receive, you will see a symbol that looks like a jar with an open cap on it. This symbol stands for period after opening or PAO. It will say 8M, 12M, 24M, and so on. The "M" stands for months. This is the amount of time in which the product is recommended to use after opening. The PAO of our beauty products varies, depending on the product- typically 6M-36M.
  • Can you help me with an issue about a product I bought at Ulta, Sephora, Target, or another vendor?
    Unfortunately, we cannot help with product and customer service issues of Esme Beauty products sold through other vendors. If there is a problem with a product bought at Ulta, Sephora, Target, etc., the corresponding customer service department should be contacted to resolve any issues or concerns.
  • Where are your products made?
    Our products began handmade by Esme Beauty's CEO in Florida. Later, to effectively aid with the problems arising in product stock, we began having manufacturing companies located across the globe produce our products effectively with quality craftsmanship. Our company; Esme Beauty: Beauty Is You, is located in the state of Florida, USA.
  • How often do you restock?
    Our supply of an item is dependent on our customers, and restock dates vary. To receive notifications about a particular item you want that is out of stock, sign up for our emails and become a VIP! You will be the first to know when an item is restocked.
  • Where do I store my products?
    We suggest storing your products in a cool, dry place.
  • Can I cancel an order?
    Sadly, we cannot cancel orders after they have already been placed.
  • I put the wrong address in, what can I do?
    Please make sure all the information you enter is correct! Esme Beauty is not responsible for orders delivered to the wrong address that was given by the customer.
  • I never received an order confirmation, what can I do?
    It may take up to 24 hours for you to receive an order confirmation. If you have not received an order confirmation email after 24 hours, let us know here or contact us at, we are more than happy to assist!
  • How do I track my package?
    After your order has been fulfilled you will receive an email with your tracking information. Once there, you will find a link to your order's location. If you have any questions, please feel free to contact us here.
  • Do you accept returns?
    Regardless of an item being unopened or unused, products can still be tampered with. Our customer's safety is top priority. All sales are final. We do not offer returns, exchanges, or refunds. Keep in mind that Esme Beauty: Beauty Is You reserves the right to not accept returns, refunds, reshipments, and exchanges.
  • Do you offer exchanges?
    Unfortunately, we do not currently offer exchanges.
  • I refused my delivery, can I get a refund?
    Domestic: If you refuse a delivery, you will prompt a $11 restock fee and shipping costs will not be refunded. Please allow up to 6 business days for your refund to be complete once we process the return. International: refused/unclaimed orders will not be refunded.
  • My items arrived damaged, what can I do?
    In the rare case that your items arrived damaged please contact us here as soon as you can, within 48 hours. Send a message to showcasing your order number and photos of the damaged item/s. From there, we will assist you.
  • I received the wrong items in my order, what can I do?
    Please contact us here or at 48 hours upon receiving your order. In your message, be sure to include your order number so that we can take care of this situation for you.
  • How do I create an account?
    You can create an account here.
  • Am I required to create an account?
    You are not required to create an Esme Beauty account to purchase products from us.
  • How do I subscribe/unsubscribe to your promotions, discounts, and emails?
    To subscribe to our emails: Go to our website and become a VIP by filling out your email and/or phone number on the form located at the bottom of every page. To unsubscribe to our emails: upon receiving an email from us, you can click the "unsubscribe" button usually located at the bottom of our emails.
  • How long can I have an account?
    There is no time limit or expiration date on any of our accounts.
  • How do you calculate shipping prices?
    Shipping prices are calculated according to your shipping address, shipping method, and the weight of your order at checkout. We may offer free shipping depending on what carrier you choose as well as the total of your order.
  • Do you offer international shipping?
    Unfortunately, we do not offer international shipping at the moment. US orders are accepted until then.
  • How do I track my order?
    After your order has been fulfilled you will receive an email with your tracking information. Once there, you will find a link to your order's location. If you have any questions, please feel free to contact us on here.
  • There was a disturbance in shipping, what can I do?
    Orders will be canceled and refunded for packages undeliverable by fedex, usps, dhl, and their shipping partners after the package is received and processed at our shipping hub.
  • What form of payments do you accept?
    We accept visa, mastercard, american express, afterpay, and much more. All of our form of payments is listed when you visit our checkout page.
  • How can I reach out to your customer service team?
    You can contact us on our contact page located on our website here or send a direct message to
  • How can I manage my personal data?
    Your privacy is important to us. You can manage your personal data by clicking here. If you have any concerns, please message us at or contact us here.
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